Appointment Policies

Booking & Preparation
All consultations require a minimum of 24 hours’ notice when booking. This allows adequate time for me to review your intake information, medical and behavioral history, and prepare recommendations specifically for your cat and household.

Cancellations & Rescheduling
If you need to cancel or reschedule your appointment, please provide at least 24 hours’ notice.

Cancellations or rescheduling requests made less than 24 hours before your appointment, including same-day cancellations, are non-refundable, as the consultation preparation has already been completed.

If you need to cancel within the 24-hour window, I am happy to reschedule your consultation and apply your full payment toward the new appointment. This allows you to use the consultation you've already paid for without losing your payment.

No-Shows & Late Arrivals
Missed appointments and appointments where you are more than 15 minutes late will be considered forfeited and will require a new appointment to be booked.

If you are running late, please let me know as soon as possible. Arriving late may reduce the amount of consultation time available.

Emergencies & Special Circumstances
I understand that unexpected circumstances happen. Exceptions to the cancellation policy may be considered at my discretion in the event of a genuine emergency.

Communication
Your appointment will be held via Zoom unless otherwise arranged. Please email me if you do not receive your Zoom link within 24 hours of your appointment.

All appointment times are listed in Eastern Time (ET).